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Help Center Live |
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Help Center Live is a live support chat application written in PHP and using a MySQL databse for it's backend.
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Help Center Live Features |
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Features include:
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- Unlimited Operators
- Unlimited Departments
- Unlimited Users
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Live Help:
- Real-Time Chat Sessions
- Real-Time Visitor Monitor
- Unlimited Chat Sessions
- Initiate Chat Sessions
- Assign Operators to Mutiple Departments
- View User's Information
- Operator to Operator Chat
- Per Department Status Icons
- Request Polling
- Collect Visitor's Information
- Track Visitor's Footprints
- Track Visitor's Referrer
- Typing Notification
- Display Operators Picture in Chat Windows
- Autosave Chat Transcripts
- E-mail Transcripts
- Print Transcripts
- Hot Pages
- Transfer Files
- Transfer Chat Session
- Canned Messages
- Canned Commands
- Push Web Pages
- Leave a message
- Toggle sounds on/off
- Toggle status online/offline
- Implementation to your Website
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Trouble Tickets:
- Auto-Assign to Operator
- Easy to use Interface
- ETicket Urgency
- Open/Close Tickets
- Auto E-Mail Notification of Responses
- Implementation to your Website
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FAQ:
- Unlimited Topics
- Unlimited FAQs
- Assign FAQs to Topics
- Implementation to your Website
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Administration:
- BView Operators Status
- View all Transcripts
- Alter Polling of Operators
- Change sorting of Topics
- Easily Upload new Icons
- Easily Assign Icons to Departments
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| For more information see Help Center Live |
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