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osTicket |
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osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature
packed support ticket tool written mainly using the PHP scripting language. An attractive alternative to
higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use. The
best part is, it's completely free.
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osTicket Features |
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Features include:
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Basic features:
- Supports aliases with perl gateway
- Supports pop3 login with optional crontab
- Uses Perl gateway, PHP backend, and MySQL database
- Handles unlimited emails
- Admin/Supporter/User panels
- Email Intervals to prevent autoresponder loops
- Max Allowed to limit maximum tickets user can have opened
- Filters to remove messages in replies
- Accept attachments and limit size
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Administration Features:
- Completely delete tickets from database
- Create categories (departments)
- Create Represenatives (Supporters)
- Define groups
- Edit or disable response messages
- Email alerts compatible with pagers
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Supporter Features:
- View only tickets in departments you have access to
- Can not delete tickets
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User Features:
- Login with email and any ticket # assigned to you
- View all tickets sent from that email
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| For more information see osTicket |
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