PHP Support Tickets

PHP Support Tickets Features

• You may have unlimited Moderator's / Admin's assigned to take care of incoming tickets. These are all entered through an intuitive user admin page.
• Admin's are allowed to view all tickets and perform all admin tasks, moderator's can see the tickets assigned to there department only.
• Manageable departments allow you to edit / delete / add new departments at will.
• Control the urgency levels; the colour and the order of these through another admin page.
• Reply to tickets through the response section and an email will automatically be sent to the User who posted the ticket with a full history of the message thread.
• EAdmin can see and view Attachments made by the User, and also add attachments to the replies. The type of files allowed are configured within the config.php file and is unlimited.
• Newly posted tickets will be emailed to the Admin's email address, response by the User will also continue to be emailed with a full history of the message thread.
• You can allow users to register themselves or control who is allowed to post into the system. This application can handle unlimited user.
• Configurable date format for emails and site - change to USA format, default is UK.
• Many other configurable features are contained within the config.php file.

• Users have the basic ability of sending in tickets to set departments, with set urgency levels.
• They can add single attachments to any post.
• Users can open or close tickets.
• Unique emailmessage thread; so the trail can be followed easily by both the Administrator and the User:
  
  

  Your Ticket ID: 1
  Name: User Name
  Tickets Subject: Subject - TEST
  Urgency: Low
  Department: One
  Response Date: Saturday 24 April 2004 19:26:52
  --------------------------
  Message:
  Second Reply From Client
  --------------------------
  Previous Thread Messages (Latest First):
  --------------------------
  Admin - 17:20:32 01-11-2003
  Reply From Admin here....
  Attachemnt - 2.jpg
  --------------------------
  Client - 17:19:28 01-11-2003
  This is a message thread
  --------------------------
  
  Regards
  Company Ltd