Support Services Manager

Support Services Manager ("SSM") is a powerful Support Desk and Knowledge Base application. It includes many powerful features to allow you to easily add a full-featured Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through SSM, you will be able to easily manage these effective systems and reduce the time and effort required in providing award-winning technical support. In addition, certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into one single sign-on environment, creating an easy, beneficial system to your users. This level of integration is only possible with SSM or expensive custom development work, making SSM very cost-effective. We hope that you find SSM to be a worthwhile addition to your online network.

Support Services Manager Features

Summary Features List:

Hassle Free Installation Process
Easily Integrate your Support Services, Knowledge Base, and User Community
Powerful Single Sign-On features that integrate into popular community software
Intuitive Client-Side Interface
Robust Knowledge Base features
Effective, effortless Administration tools which allow web-based access to your complete array of support services from anywhere worldwide
Superb technical Support
Powerful User Management features

For more information see Support Services Manager

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Support Services Manager

Support Services Manager Features